Legal

Terms of Service

Last updated: April 5, 2026

These Terms of Service ("Terms") govern your use of Recovered ("the App"), a Shopify application developed and operated by Recovered ("we", "us", or "our"). By installing or using the App, you agree to be bound by these Terms.

1. Description of Service

Recovered is an AI-powered abandoned cart recovery application for Shopify merchants. The App automatically sends personalized recovery messages to customers who have abandoned their shopping carts, via email and/or WhatsApp, with the goal of recovering lost revenue for your store.

2. Eligibility

To use Recovered, you must:

• Have an active Shopify store.
• Agree to these Terms and our Privacy Policy.
• Comply with all applicable laws and regulations in your jurisdiction.
• Ensure your customers have consented to receive marketing communications where required by law.

3. Billing and Subscriptions

Recovered offers the following subscription plans, billed through Shopify's billing system:

• Free: 10 recovery attempts/month, WhatsApp chat widget, AI message generation, no cost.
• Starter ($19/mo): 100 recovery attempts/month, custom sending domain.
• Growth ($49/mo): 500 recovery attempts/month, best send time optimization, Judge.me review insights, email open tracking.
• Pro ($99/mo): Unlimited recovery attempts, full WhatsApp and Email automation.

Annual plans are available at a 20% discount. Subscriptions are managed and billed through Shopify. You may cancel at any time from your Shopify admin. Refunds are subject to Shopify's billing policies.

4. Acceptable Use

You agree not to use the App to:

• Send spam or unsolicited messages to customers who have not consented to receive communications.
• Violate any applicable anti-spam laws (including CAN-SPAM, GDPR, CASL, or similar regulations).
• Harass, abuse, or harm customers or any third parties.
• Engage in any fraudulent, deceptive, or illegal activity.
• Reverse engineer, copy, or resell the App or its components.

5. Customer Consent and Compliance

You are solely responsible for ensuring that your customers have provided appropriate consent to receive marketing messages via email and WhatsApp. We provide the tools to send messages, but compliance with marketing consent laws in your jurisdiction is your responsibility. We recommend consulting a legal professional if you are unsure about your obligations.

6. AI-Generated Content

The App uses OpenAI's API to generate personalized recovery messages. While we strive to produce high-quality, appropriate content, we do not guarantee the accuracy or appropriateness of AI-generated messages. You are responsible for reviewing messages before sending them manually, and for the content of automated messages sent on your behalf.

7. Limitation of Liability

To the fullest extent permitted by law, Recovered shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to lost profits, lost revenue, or loss of data, arising from your use of the App. Our total liability to you shall not exceed the amount you paid us in the three months preceding the claim.

8. Disclaimer of Warranties

The App is provided "as is" and "as available" without warranties of any kind, express or implied. We do not guarantee that the App will be uninterrupted, error-free, or that it will achieve any specific revenue recovery results. Actual results will vary depending on your store, products, and customer base.

9. Termination

We reserve the right to suspend or terminate your access to the App at any time if you violate these Terms, engage in fraudulent activity, or for any other reason at our sole discretion. You may terminate your use of the App at any time by uninstalling it from your Shopify admin.

10. Changes to Terms

We may update these Terms from time to time. We will notify you of significant changes by updating the date at the top of this page. Continued use of the App after changes constitutes your acceptance of the updated Terms.

11. Governing Law

These Terms shall be governed by and construed in accordance with applicable laws. Any disputes arising from these Terms or your use of the App shall be resolved through good-faith negotiation or, if necessary, binding arbitration.